Place Management

This section provides a comprehensive overview of how to access Place Management within Laams Workspace and list your rental property for reservations.

Laams Workspace is designed to simplify and centralize your rental property reservation lifecycle. It enables you to list and manage accommodations such as apartments, houses, rooms, or shared spaces, and accept bookings seamlessly across multiple channels—including online via Laams platforms and through your own website.

All reservations are automatically synchronized with your Laams Workspace accounting system, ensuring that booking revenue, payouts, taxes, and transaction records remain accurate and up to date without manual reconciliation.

By automating booking management, availability tracking, payment processing, and financial workflows, Laams Workspace allows you to focus on what truly matters—hosting guests and delivering great experiences—instead of dealing with operational complexity.

Please note that Laams applies a transparent transaction fee of 5% + 50¢ per reservation, with no hidden or additional fees. This fee is automatically deducted from each online booking and covers payment processing, platform services, and financial synchronization.

This transaction fee applies only to online payments processed through Laams. There are no fees for reservations paid via cash, bank transfer, or external payment terminals. Laams does not pass transaction fees directly to guests. If needed, you may adjust your nightly rates or pricing strategy to account for this cost.

🏡 Types of Rental Listings

When listing your place, you can choose the type that best fits your offering:

• Entire Place: Guests have full access to the entire property (ideal for apartments, villas, houses).
• Private Room: Guests have a private room, but share common areas (kitchen, living room).
• Shared Space: Guests share sleeping areas with others (common in hostels).
• Multi-Unit Property: Multiple rentable units under one listing (e.g., hotel, apartment building).

Prerequisites

Before you can create and manage rental listings in Laams Workspace, ensure the following:

1. Laams Workspace Account
   You must have an active account registered on Laams Workspace.

2. Organization Setup
   Your organization must be fully created and configured.

3. Team Members Added
   Add coworkers or property managers to help manage listings and bookings.

4. Organization Division Published
   At least one division must be created and published on Laams One, making your listings visible to customers.

5. Payments Activated
   Enable online payments to accept booking payments from guests.

6. Tax Configuration
   Set up tax agencies, tax rates, and tax codes (e.g., VAT/GST, occupancy taxes) to properly collect and report taxes.

Important: If any of the above steps are incomplete, listing creation or booking management may be unavailable.

Steps to Create a New Listing

Once all prerequisites are met, follow these steps to list your property:

1. Log in to Laams Workspace
2. Navigate to Catalog Service
3. Select the Places section
4. Click the ➕ (Add) button to create a new listing

You will be taken to the Place Creation Form, where you can define:

• Property title and description
• Location division and address
• Property type (entire place, room, etc.)
• Amenities (Wi-Fi, parking, kitchen, etc.)
• Photos and media
• Pricing (per night, per guest, seasonal rates)

📅 Reservation & Availability Management

After listing your place, you can manage reservations efficiently:

• Calendar Management – Set availability, block dates, and manage pricing
• Instant Booking or Request-Based – Choose whether guests can book instantly or require approval
• Reservation Tracking – View all upcoming, ongoing, and past bookings
• Guest Management – Access guest details and communication
• Automated Confirmations – Guests receive booking confirmations and receipts instantly
• Check-in / Check-out Tracking – Manage stays in real time

💳 Payments & Payouts

• Accept online payments directly through Laams
• Track all earnings in your accounting dashboard
• Automatically calculate and record taxes
• View payout reports and transaction history
• Support for offline payments (no platform fee applied)

💡 Pro Tip

To maximize bookings:

• Use high-quality photos
• Write a clear and attractive description
• Keep your calendar updated
• Set competitive pricing based on demand

You can also access Places quickly by adding it as a shortcut on your dashboard home.

I. Place Creation Page

The Place Creation Page is where you define all essential details of your rental property. This information powers how your listing appears across Laams One, other Laams platforms, and any connected websites. It also determines how pricing, availability, taxes, and booking rules are applied.

Providing accurate and complete information here ensures better visibility, smoother bookings, and fewer guest misunderstandings.

General Information

This section establishes the identity, ownership, and commercial setup of your rental property.

Title:

Enter a clear, concise, and descriptive title that highlights the type, location, and key appeal of your property. A strong title improves search visibility, sets guest expectations instantly, and increases booking conversion.

Summary:

Provide a short, engaging overview of your property. This is often the first content guests see, so focus on what makes your place special.

• Keep it concise and compelling
• Highlight unique features (view, location, amenities)
• Avoid overly technical details
  Both the Title and Summary are used by Tusi AI to automatically generate a full listing description, saving you time while maintaining quality.

Division:

Select the organization division responsible for managing this property. A division can represent a branch office, a property management company, a specific operational unit. You division is used for default property location, pricing currency, and your legal business identity. The division you select must have:

• Online payments must be enabled
• A valid bank account must be connected

Your selected division will be displayed to guests as the host or property manager.

Property Type:

Select how the property is offered to guests:

• Entire Place – Guests have full, private access to the property
• Private Room – Guests have a private room but share common areas
• Shared Space – Guests share sleeping and living areas
• Multi-Unit Property – Multiple bookable units under one listing (e.g., hotels, apartment buildings)

This directly affects guest expectations around privacy and access.

Property Category:

Choose the category under which your property will appear on Laams One. This helps guests find your listing faster, and improve placement in search and filters.

Examples: Apartment, Villa, Hotel, Guesthouse, Hostel.

Base Price

Set the default price per night (or per stay).

This serves as:

• The starting rate for bookings
• The base for dynamic pricing rules, discounts, or seasonal adjustments

Is Tax Exempt

Enable this if your property is exempt from applicable taxes (GST, VAT, etc.).

• No taxes will be added during checkout
• Use only if legally applicable

Tax Code

Select the correct tax code based on your organization’s setup.

Taxes will be:

• Automatically calculated
• Applied during booking checkout

Number of Units (Inventory)

Specify how many identical units are available for booking.

This enables:

• Multiple simultaneous bookings
• Scalable property management

⚠️ This option is only available for Multi-Unit Properties

Capacity & Property Details

Provide detailed information about the physical layout of your property:

• Number of Guests
• Bedrooms
• Beds
• Bathrooms

Accurate details:

• Improve guest trust
• Reduce booking conflicts
• Help with search filtering

Amenities & Highlights

Select the amenities that your property offers. These play a major role in guest decision-making.

Categories include:

• Must-Have Amenities (Wi-Fi, Kitchen, Air Conditioning)
• Standout Features (Pool, Scenic View, Balcony)
• Safety & Security (Smoke Detector, Security Cameras, First Aid Kit)

Well-selected amenities:

• Increase booking conversions
• Improve listing ranking
• Set clear expectations

Finalizing Your Listing

Once all required fields are completed:

1. Click SAVE & CLOSE
2. Your property will be successfully created
3. You will be redirected to the Place About Page

What’s Next?

On the Place About Page, you can:

• Upload photos and videos
• Write or refine your full description
• Configure pricing rules (seasonal, discounts, etc.)
• Set availability and booking preferences
• Define house rules and policies

III. Place Dashboard

Each place you create in Laams Workspace has its own dedicated Place Dashboard, providing complete visibility into bookings, revenue, guest activity, and performance.

The dashboard is organized into multiple tabs, enabling efficient management of your rental operations.

1. Overview

The Overview tab provides a real-time snapshot of your property’s performance.

It includes key metrics such as:

• Total Units
  The number of units available for booking.

• Booked Nights
  Total number of nights reserved by guests.

• Available Nights
  Remaining nights available for booking.

• Gross Revenue
  Total booking value before discounts.

• Net Revenue
  Revenue after discounts.

• Net Processed
  Final earnings after fees.

Visual Analytics

• Bookings Over Time
  Shows booking trends across selected periods.

• Listing Traffic
  Displays views from:

  • Laams One
  • External websites

How to Use the Overview Tab

The insights provided in the Overview tab enable you to:

• Monitor occupancy rates
• Track revenue performance
• Identify peak booking periods
• Optimize pricing strategies

2. Bookings (Sales)

The Bookings tab is the operational and financial control center for your rental property. It provides a comprehensive and detailed view of every reservation, allowing you and your team to monitor revenue, manage payments, and oversee guest activity with confidence and accuracy.

This tab maintains a complete and continuously updated record of all bookings made for your property. Each reservation is clearly listed, giving you full visibility into guest details, stay duration, number of guests, and total booking value. This level of transparency makes it easy to reconcile revenue, resolve guest inquiries, and track overall performance.

A key strength of the Bookings tab is its clear breakdown of booking sources. You can immediately see whether reservations were made through Laams platforms or via your own website. This insight helps you understand demand channels and evaluate marketing effectiveness.

Beyond reporting, the Bookings tab is designed to support real-world operations. It allows you to manually record bookings, which is especially useful for walk-in guests or offline reservations. These entries are included alongside online bookings, ensuring all data remains centralized.

The Bookings tab also supports multiple payment collection methods, including online payments, external terminals, and cash. This flexibility ensures smooth operations in all environments.

In addition to reservations and payments, the Bookings tab includes built-in guest management tools. You can check guests in and out directly from this interface, helping manage arrivals, departures, and occupancy tracking.

By combining reservation records, payment management, and guest operations in a single interface, the Bookings tab ensures efficient property management and a seamless guest experience.

3. Marketing

The Marketing tab is your central hub for promoting your property and driving bookings. It combines tools and integrations that allow you to reach your audience effectively while managing campaigns within Laams Workspace.

Through this tab, you can:

• Email Marketing Campaigns
  Send targeted emails such as promotions, seasonal offers, and booking reminders.

• Social Media Promotions
  Share your listing across social platforms to increase visibility and engagement.

• Shareable Booking Links
  Generate links for websites, messaging platforms, or campaigns.

• Laams Platform Ads
  Run ads within Laams platforms to reach relevant audiences.

When accessing the Marketing tab, you are redirected to the Laams Campaign Service, where you can:

• Select marketing channels
• Define target audiences
• Set and manage budgets
• Monitor campaign performance

4. Discounts

The Discounts tab is your central tool for creating and managing promotional offers for your property. Discounts help increase occupancy, encourage longer stays, and attract new guests.

When creating a discount:

• Title
  A clear name such as Weekly Discount, Early Booking Offer, or Seasonal Promotion.

• Description
  Explain conditions, eligibility, or limitations.

• Discount Type

  • Percentage-based
  • Fixed amount

• Rate or Value
  The discount percentage or fixed amount.

• Limited Availability
  Set usage limits for exclusive promotions.

• Promo Code Requirement
  Require a code or apply automatically.

5. Reviews

The Reviews tab allows you to collect feedback from guests after their stay.

Reviews provide:

• Insight into guest experience
• Public ratings for credibility
• Historical performance tracking

Positive reviews build trust, while feedback helps improve your property and services.

6. Form

The Form tab allows you to collect additional guest information during booking.

Examples include:

• Arrival time
• Special requests
• Identification details
• Preferences

Basic information such as Name, Email Address, and Phone Number is automatically collected through Laams platforms.

7. About

The About tab is the central hub for managing the public-facing content of your property listing.

From here, you can:

• View and edit property details
• Upload images and videos
• Update descriptions, pricing, and policies

Property Details

Include:

• Amenities (Wi-Fi, parking, kitchen, etc.)
• House rules
• Safety information

Media

Upload high-quality images and videos to improve booking conversion.

Rooms & Spaces

Define:

• Bedrooms
• Bathrooms
• Living areas

FAQ

Provide answers to common questions such as:

• Check-in instructions
• House rules
• Policies

Refund Policy

Define refund eligibility, timelines, and conditions.

8. Publishing Place

Publishing your place is the final step required to make it available for reservations on your website, Laams One, and any connected distribution channels.

Before publishing, ensure that all required sections—such as property details, pricing, availability, policies, and media—are fully completed and accurate.

Publishing States

Your place will move through the following states during its lifecycle:

Draft
This status indicates that your place listing is still incomplete. It is not visible to the public, and you can continue editing all details until you are ready to submit it for review.

Pending
This status means your place has been submitted for publishing and is currently under review by the Laams Review Team. The review ensures that your listing complies with Laams policies, quality standards, and content guidelines.

Rejected
This status indicates that your place was not approved by the Laams Review Team. This may occur if:

• The listing does not comply with Laams policies
• Required information is missing or inaccurate
• Images or descriptions do not meet quality standards

You can update your listing based on the feedback provided and resubmit it for review.

Published
This status means your place has been successfully approved and is now live. Your property is:

• Available for booking on Laams One
• Visible across any connected websites or platforms
• Ready to accept reservations from customers

At this stage, you can share your reservation link, promote your listing, or include it in marketing materials such as digital campaigns or printed flyers.

Inactive
This status indicates that you have chosen to temporarily or permanently stop listing your place. While inactive:

• Your place will not appear in search results
• Customers will not be able to make new bookings

You can reactivate your listing at any time to resume accepting reservations.